Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
8.0
Location
9.0
Service
7.3
Dining
8.0
Guest reviews
8.0/10
based on 57 reviews
8.7
8.7/10 based on 1868 reviews
John
United Kingdom,
May
2024
7.4/10
The hotel rooms were clean and spacious, though a bit small. The service was generally professional but lacking friendliness and strong English skills. The location was excellent for sightseeing and surrounded by shops and restaurants, although some areas had consistent smoking. The dining experience offered outstanding quality Japanese dishes but lacked variety in Western options. Overall, a mixed but satisfactory stay.
Rooms
7.0
The rooms were tidily presented but slightly small; however, they felt roomier than others I've experienced in Japan.
Service
7.0
The service was efficient and helpful overall. While professional, it lacked a bit of friendliness and had some communication challenges with English.
Location
8.0
The hotel's location was very good for exploring Matsuyama Castle, surrounded by many shops and restaurants, just across the street from Matsuyama Castle. However, there were some areas with consistent smoking nearby.
Dining
8.0
The dining experience was outstanding in terms of the quality of the produce, particularly the Japanese dishes; however, there was a need for more variety in Western food options. The pricing was reasonable.
Facilities
7.0
The hotel offered adequate facilities to meet basic needs.
Roy
United States,
November
2023
8.4/10
I had a wonderful stay at this hotel! The rooms are crispy fresh and spacious, with a modern and big bathroom, making my accommodation comfortable and pleasant. The service was so helpful and polite, ensuring our stay was met with satisfaction. The location is perfect, surrounded by shops, restaurants, and within walking distance to attractions like Matsuyama Castle. Although the dining options could be improved with more variety, the hotel overall offers a great experience.
Rooms
9.0
The rooms are crispy fresh, clean, and spacious with a great, modern, and big bathroom, providing a comfortable stay.
Service
8.0
The staff are professional and generally helpful, although their English proficiency is not quite good.
Location
10.0
The hotel's location is perfect, right next to Okaido tram station, surrounded by shops, restaurants, and close to attractions like Matsuyama Castle.
Dining
7.0
The dining experience had a great choice of Japanese dishes but lacked some Western options like plain bread and hard-boiled eggs.
Facilities
8.0
The hotel's facilities are convenient and well-maintained, contributing to a pleasant stay.
Kathleen
United Kingdom,
November
2023
8.2/10
The hotel offers a large room for Japan with a great wet room shower and bath tub arrangement, though some concerns about the carpet. The breakfast has a wonderful spread of Japanese and International selections in Shiguku. The staff are professional and helpful, but occasionally there are language barriers. The location is perfect for sightseeing with easy access to attractions like Matsuyama Castle and Saka no Ue no Kumo museum. Dining options are excellent, especially at the Salvatore Cuomo pizzeria downstairs.
Rooms
8.0
The room was spacious and had a great wet room shower and bath tub arrangement. However, there were some worries about the carpet cleanliness.
Service
7.0
The staff are very professional and helpful, but at times, language barriers could be an issue.
Location
9.0
The hotel is in an excellent spot for sightseeing, being very close to Matsuyama Castle, the shopping arcade, and the tram station.
Dining
9.0
The dining experience was excellent, especially at the Salvatore Cuomo pizzeria downstairs.
Facilities
8.0
The facilities were well-maintained and enjoyable.